Business leaders across Africa are noticing a troubling pattern: competitors' AI solutions consistently deliver better customer experiences than their own implementations. These business leaders feel but rarely admit: "Our AI assistant feels clunky compared to what our competitors offer." This isn't just about technology; it's about market position. When customers experience your AI, they're not comparing…

Twelve months ago, a major African bank’s fraud system was a success story, catching 94% of suspicious transactions with almost no false positives. The board celebrated, a press release went out, and the AI team got bonuses. Today, the same system only flags 71% of fraud and is tripling the number of legitimate transactions it marks as…

The marketing team at a Lagos-based fintech company deployed a generic AI assistant to handle customer inquiries. Within a week, they faced a crisis. The AI confidently told a customer that account verification would take "3-5 business days" when in fact, the actual process took 24 hours. It referred to their flagship product by its old name,…